Quality Management (QM) is a practice of managing different activities and tasks within an organization to ensure that products and services offered, as well as the means used to provide them, are consistent. It helps to achieve and maintain a desired level of quality within the organization.
Four key components of Quality Management:
- Quality Planning – The process of identifying the quality standards relevant to the project and deciding how to meet them.
- Quality Improvement – The purposeful change of a process to improve the confidence or reliability of the outcome.
- Quality Control – The continuing effort to uphold a process’s integrity and reliability in achieving an outcome.
- Quality Assurance – The systematic or planned actions necessary to offer sufficient reliability so that particular service or product will meet the specified requirements.

Quality Management System is a set of policies, processes, and procedures required for planning and execution (production/development/service) in the core business area of an organization (e.g. ISO 9001:2015,...)

Quality Management System in ERP is a solution help cover all the Four key components of Quality Management in multiple business processes